Delivery and Return Policy (B2B & B2C)

Delivery Terms

1. All software and digital services provided by GGTech are delivered electronically (via e-mail, secure link, user account access, or server installation) within the timeframe agreed upon in the order or project plan.

2. Where phased delivery is agreed, each phase shall be deemed delivered and accepted separately upon completion.

3. No physical shipment is required unless otherwise explicitly agreed in writing.

Return / Withdrawal Terms

For B2C Customers (Consumers):

1. In accordance with the Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, consumers have the right to withdraw from the contract within 14 (fourteen) days of delivery, without providing any reason.

2. The right of withdrawal does not apply to digital content and software services once performance has started with the consumer’s prior consent.

3. Upon valid withdrawal, GGTech shall reimburse the payment within 14 (fourteen) days of receiving the withdrawal notice.

For B2B Customers (Corporate Clients):

1. The statutory right of withdrawal under consumer law does not apply.

2. Cancellation or termination is only possible under the specific provisions of the service agreement signed between the parties.

3. Services that have been delivered, implemented, or completed cannot be refunded.

Confidentiality & Privacy Policy (B2B & B2C)

1. GGTech processes personal data of individual customers in compliance with the Turkish Personal Data Protection Law (KVKK No. 6698) and other applicable data protection laws.

2. In B2B projects, all business information, trade secrets, codes, documents, and project deliverables exchanged are considered confidential information.

3. Confidential information may not be disclosed, copied, or shared with third parties without the written consent of the disclosing party, unless disclosure is required by law or court order.

4. Both parties agree to maintain confidentiality for a period of 5 (five) years following the termination of the contract.

5. GGTech may use cookies and similar technologies on its website and applications for the purpose of improving user experience.

Service Agreement / Distance Sales Agreement (B2B & B2C)

Parties

• Service Provider / Seller: GGTech Teknoloji Sanayi ve Ticaret Ltd. Şti.

• Customer / Buyer: [Full Name & ID for Individual Customer] or [Company Name, Tax Number, and Authorized Representative for Corporate Client].

Subject
The subject of this agreement is the provision, delivery, and acceptance of software and digital services provided by GGTech, as specified in the customer’s order, project plan, or invoice.

Scope of Services

1. Software development, digital solutions, consultancy, maintenance, or support services as specified in the order or project specification.

2. The detailed scope, technical requirements, and project deliverables shall be determined in a mutually agreed statement of work (SOW) or contract annex.

Price and Payment Terms

1. Service fees shall be invoiced and paid in Turkish Lira (TRY) or foreign currency as specified in the invoice.

2. Payments shall be made via bank transfer, EFT, or online payment system, unless otherwise agreed.

3. In B2B contracts, statutory commercial interest may be applied in case of late payments.

Delivery and Acceptance

1. Electronic delivery shall be deemed complete when the customer gains access to the software or service.

2. For B2B projects, the service shall be deemed accepted unless the client provides a written objection within [7] days of delivery.

3. For B2C customers, the right of withdrawal applies as per Article 6.

Withdrawal and Termination

1. B2C (Consumers): Consumers have the right to withdraw within 14 days unless performance of digital content/services has begun with their explicit consent.

2. B2B (Corporate Clients): No statutory withdrawal right applies; termination is governed exclusively by the provisions of the signed service agreement.

Confidentiality & Data Protection
Both parties are obliged to keep all personal data, trade secrets, and confidential information obtained within the scope of this agreement strictly confidential, in accordance with the Turkish KVKK and international data protection standards (e.g., GDPR if applicable).

Governing Law and Jurisdiction

1. For B2C disputes: Consumer Arbitration Committees or Consumer Courts in the customer’s jurisdiction shall have authority within the statutory financial limits.

2. For B2B disputes: Istanbul (Anatolian) Courts and Enforcement Offices shall have exclusive jurisdiction.